WooCommerce Object ( [version] => 3.5.1 [session] => WC_Session_Handler Object ( [_cookie:protected] => wp_woocommerce_session_b4ccd84941a7f010d78dc36aad8ae5d8 [_session_expiring:protected] => 1550541613 [_session_expiration:protected] => 1550545213 [_has_cookie:protected] => [_table:protected] => xv_woocommerce_sessions [_customer_id:protected] => 929a2688f312b1fa1c381b2fb95cf7dd [_data:protected] => Array ( [cart] => a:0:{} [cart_totals] => a:15:{s:8:"subtotal";i:0;s:12:"subtotal_tax";i:0;s:14:"shipping_total";i:0;s:12:"shipping_tax";i:0;s:14:"shipping_taxes";a:0:{}s:14:"discount_total";i:0;s:12:"discount_tax";i:0;s:19:"cart_contents_total";i:0;s:17:"cart_contents_tax";i:0;s:19:"cart_contents_taxes";a:0:{}s:9:"fee_total";i:0;s:7:"fee_tax";i:0;s:9:"fee_taxes";a:0:{}s:5:"total";i:0;s:9:"total_tax";i:0;} [applied_coupons] => a:0:{} [coupon_discount_totals] => a:0:{} [coupon_discount_tax_totals] => a:0:{} [removed_cart_contents] => a:0:{} )[_dirty:protected] => 1 )[query] => WC_Query Object ( [query_vars] => Array ( [order-pay] => order-pay [order-received] => order-received [orders] => orders [view-order] => view-order [downloads] => downloads [edit-account] => edit-account [edit-address] => edit-address [payment-methods] => payment-methods [lost-password] => lost-password [customer-logout] => customer-logout [add-payment-method] => add-payment-method [delete-payment-method] => delete-payment-method [set-default-payment-method] => set-default-payment-method ))[product_factory] => WC_Product_Factory Object ( )[countries] => WC_Countries Object ( [locale] => Array ( )[address_formats] => Array ( ))[integrations] => WC_Integrations Object ( [integrations] => Array ( ))[cart] => WC_Cart Object ( [cart_contents] => Array ( )[removed_cart_contents] => Array ( )[applied_coupons] => Array ( )[tax_display_cart] => incl [shipping_methods:protected] => [default_totals:protected] => Array ( [subtotal] => 0 [subtotal_tax] => 0 [shipping_total] => 0 [shipping_tax] => 0 [shipping_taxes] => Array ( )[discount_total] => 0 [discount_tax] => 0 [cart_contents_total] => 0 [cart_contents_tax] => 0 [cart_contents_taxes] => Array ( )[fee_total] => 0 [fee_tax] => 0 [fee_taxes] => Array ( )[total] => 0 [total_tax] => 0 )[totals:protected] => Array ( [subtotal] => 0 [subtotal_tax] => 0 [shipping_total] => 0 [shipping_tax] => 0 [shipping_taxes] => Array ( )[discount_total] => 0 [discount_tax] => 0 [cart_contents_total] => 0 [cart_contents_tax] => 0 [cart_contents_taxes] => Array ( )[fee_total] => 0 [fee_tax] => 0 [fee_taxes] => Array ( )[total] => 0 [total_tax] => 0 )[session:protected] => WC_Cart_Session Object ( [cart:protected] => WC_Cart Object *RECURSION* )[fees_api:protected] => WC_Cart_Fees Object ( [fees:WC_Cart_Fees:private] => Array ( )[cart:WC_Cart_Fees:private] => WC_Cart Object *RECURSION* [default_fee_props:WC_Cart_Fees:private] => Array ( [id] => [name] => [tax_class] => [taxable] => [amount] => 0 [total] => 0 ))[cart_session_data] => Array ( [cart_contents_total] => 0 [total] => 0 [subtotal] => 0 [subtotal_ex_tax] => 0 [tax_total] => 0 [taxes] => Array ( )[shipping_taxes] => Array ( )[discount_cart] => 0 [discount_cart_tax] => 0 [shipping_total] => 0 [shipping_tax_total] => 0 [coupon_discount_amounts] => Array ( )[coupon_discount_tax_amounts] => Array ( )[fee_total] => 0 [fees] => Array ( ))[coupon_applied_count] => Array ( )[coupon_discount_totals] => Array ( )[coupon_discount_tax_totals] => Array ( ))[customer] => WC_Customer Object ( [data:protected] => Array ( [date_created] => [date_modified] => [email] => [first_name] => [last_name] => [display_name] => [role] => customer [username] => [billing] => Array ( [first_name] => [last_name] => [company] => [address_1] => [address_2] => [city] => [state] => [postcode] => [country] => [email] => [phone] => )[shipping] => Array ( [first_name] => [last_name] => [company] => [address_1] => [address_2] => [city] => [state] => [postcode] => [country] => )[is_paying_customer] => )[password:protected] => [is_vat_exempt:protected] => [calculated_shipping:protected] => [id:protected] => 0 [changes:protected] => Array ( [billing] => Array ( [country] => FR )[shipping] => Array ( [country] => FR ))[object_read:protected] => 1 [object_type:protected] => data [extra_data:protected] => Array ( )[default_data:protected] => Array ( [date_created] => [date_modified] => [email] => [first_name] => [last_name] => [display_name] => [role] => customer [username] => [billing] => Array ( [first_name] => [last_name] => [company] => [address_1] => [address_2] => [city] => [state] => [postcode] => [country] => [email] => [phone] => )[shipping] => Array ( [first_name] => [last_name] => [company] => [address_1] => [address_2] => [city] => [state] => [postcode] => [country] => )[is_paying_customer] => )[data_store:protected] => WC_Data_Store Object ( [instance:WC_Data_Store:private] => WC_Customer_Data_Store_Session Object ( [session_keys:protected] => Array ( [0] => id [1] => date_modified [2] => billing_postcode [3] => billing_city [4] => billing_address_1 [5] => billing_address [6] => billing_address_2 [7] => billing_state [8] => billing_country [9] => shipping_postcode [10] => shipping_city [11] => shipping_address_1 [12] => shipping_address [13] => shipping_address_2 [14] => shipping_state [15] => shipping_country [16] => is_vat_exempt [17] => calculated_shipping [18] => billing_first_name [19] => billing_last_name [20] => billing_company [21] => billing_phone [22] => billing_email [23] => shipping_first_name [24] => shipping_last_name [25] => shipping_company )[meta_type:protected] => post [object_id_field_for_meta:protected] => [internal_meta_keys:protected] => Array ( ))[stores:WC_Data_Store:private] => Array ( [coupon] => WC_Coupon_Data_Store_CPT [customer] => WC_Customer_Data_Store [customer-download] => WC_Customer_Download_Data_Store [customer-download-log] => WC_Customer_Download_Log_Data_Store [customer-session] => WC_Customer_Data_Store_Session [order] => WC_Order_Data_Store_CPT [order-refund] => WC_Order_Refund_Data_Store_CPT [order-item] => WC_Order_Item_Data_Store [order-item-coupon] => WC_Order_Item_Coupon_Data_Store [order-item-fee] => WC_Order_Item_Fee_Data_Store [order-item-product] => WC_Order_Item_Product_Data_Store [order-item-shipping] => WC_Order_Item_Shipping_Data_Store [order-item-tax] => WC_Order_Item_Tax_Data_Store [payment-token] => WC_Payment_Token_Data_Store [product] => WC_Product_Data_Store_CPT [product-grouped] => WC_Product_Grouped_Data_Store_CPT [product-variable] => WC_Product_Variable_Data_Store_CPT [product-variation] => WC_Product_Variation_Data_Store_CPT [shipping-zone] => WC_Shipping_Zone_Data_Store [webhook] => WC_Webhook_Data_Store )[current_class_name:WC_Data_Store:private] => WC_Customer_Data_Store_Session [object_type:WC_Data_Store:private] => customer-session )[cache_group:protected] => [meta_data:protected] => )[order_factory] => WC_Order_Factory Object ( )[structured_data] => WC_Structured_Data Object ( [_data:WC_Structured_Data:private] => Array ( ))[deprecated_hook_handlers] => Array ( [actions] => WC_Deprecated_Action_Hooks Object ( [deprecated_hooks:protected] => Array ( [woocommerce_new_order_item] => Array ( [0] => woocommerce_order_add_shipping [1] => woocommerce_order_add_coupon [2] => woocommerce_order_add_tax [3] => woocommerce_order_add_fee [4] => woocommerce_add_shipping_order_item [5] => woocommerce_add_order_item_meta [6] => woocommerce_add_order_fee_meta )[woocommerce_update_order_item] => Array ( [0] => woocommerce_order_edit_product [1] => woocommerce_order_update_coupon [2] => woocommerce_order_update_shipping [3] => woocommerce_order_update_fee [4] => woocommerce_order_update_tax )[woocommerce_new_payment_token] => woocommerce_payment_token_created [woocommerce_new_product_variation] => woocommerce_create_product_variation [woocommerce_order_details_after_order_table_items] => woocommerce_order_items_table [woocommerce_settings_advanced_page_options] => Array ( [0] => woocommerce_settings_checkout_page_options [1] => woocommerce_settings_account_page_options )[woocommerce_settings_advanced_page_options_end] => Array ( [0] => woocommerce_settings_checkout_page_options_end [1] => woocommerce_settings_account_page_options_end )[woocommerce_settings_advanced_page_options_after] => Array ( [0] => woocommerce_settings_checkout_page_options_after [1] => woocommerce_settings_account_page_options_after ))[deprecated_version:protected] => Array ( [woocommerce_order_add_shipping] => 3.0.0 [woocommerce_order_add_coupon] => 3.0.0 [woocommerce_order_add_tax] => 3.0.0 [woocommerce_order_add_fee] => 3.0.0 [woocommerce_add_shipping_order_item] => 3.0.0 [woocommerce_add_order_item_meta] => 3.0.0 [woocommerce_add_order_fee_meta] => 3.0.0 [woocommerce_order_edit_product] => 3.0.0 [woocommerce_order_update_coupon] => 3.0.0 [woocommerce_order_update_shipping] => 3.0.0 [woocommerce_order_update_fee] => 3.0.0 [woocommerce_order_update_tax] => 3.0.0 [woocommerce_payment_token_created] => 3.0.0 [woocommerce_create_product_variation] => 3.0.0 [woocommerce_order_items_table] => 3.0.0 [woocommerce_settings_checkout_page_options] => 3.4.0 [woocommerce_settings_account_page_options] => 3.4.0 [woocommerce_settings_checkout_page_options_end] => 3.4.0 [woocommerce_settings_account_page_options_end] => 3.4.0 [woocommerce_settings_checkout_page_options_after] => 3.4.0 [woocommerce_settings_account_page_options_after] => 3.4.0 ))[filters] => WC_Deprecated_Filter_Hooks Object ( [deprecated_hooks:protected] => Array ( [woocommerce_structured_data_order] => woocommerce_email_order_schema_markup [woocommerce_add_to_cart_fragments] => add_to_cart_fragments [woocommerce_add_to_cart_redirect] => add_to_cart_redirect [woocommerce_product_get_width] => woocommerce_product_width [woocommerce_product_get_height] => woocommerce_product_height [woocommerce_product_get_length] => woocommerce_product_length [woocommerce_product_get_weight] => woocommerce_product_weight [woocommerce_product_get_sku] => woocommerce_get_sku [woocommerce_product_get_price] => woocommerce_get_price [woocommerce_product_get_regular_price] => woocommerce_get_regular_price [woocommerce_product_get_sale_price] => woocommerce_get_sale_price [woocommerce_product_get_tax_class] => woocommerce_product_tax_class [woocommerce_product_get_stock_quantity] => woocommerce_get_stock_quantity [woocommerce_product_get_attributes] => woocommerce_get_product_attributes [woocommerce_product_get_gallery_image_ids] => woocommerce_product_gallery_attachment_ids [woocommerce_product_get_review_count] => woocommerce_product_review_count [woocommerce_product_get_downloads] => woocommerce_product_files [woocommerce_order_get_currency] => woocommerce_get_currency [woocommerce_order_get_discount_total] => woocommerce_order_amount_discount_total [woocommerce_order_get_discount_tax] => woocommerce_order_amount_discount_tax [woocommerce_order_get_shipping_total] => woocommerce_order_amount_shipping_total [woocommerce_order_get_shipping_tax] => woocommerce_order_amount_shipping_tax [woocommerce_order_get_cart_tax] => woocommerce_order_amount_cart_tax [woocommerce_order_get_total] => woocommerce_order_amount_total [woocommerce_order_get_total_tax] => woocommerce_order_amount_total_tax [woocommerce_order_get_total_discount] => woocommerce_order_amount_total_discount [woocommerce_order_get_subtotal] => woocommerce_order_amount_subtotal [woocommerce_order_get_tax_totals] => woocommerce_order_tax_totals [woocommerce_get_order_refund_get_amount] => woocommerce_refund_amount [woocommerce_get_order_refund_get_reason] => woocommerce_refund_reason [default_checkout_billing_country] => default_checkout_country [default_checkout_billing_state] => default_checkout_state [default_checkout_billing_postcode] => default_checkout_postcode [woocommerce_system_status_environment_rows] => woocommerce_debug_posting [woocommerce_credit_card_type_labels] => wocommerce_credit_card_type_labels [woocommerce_get_script_data] => Array ( [0] => woocommerce_params [1] => wc_geolocation_params [2] => wc_single_product_params [3] => wc_checkout_params [4] => wc_address_i18n_params [5] => wc_cart_params [6] => wc_cart_fragments_params [7] => wc_add_to_cart_params [8] => wc_add_to_cart_variation_params [9] => wc_country_select_params [10] => wc_password_strength_meter_params )[woocommerce_settings_tabs_advanced] => woocommerce_settings_tabs_api [woocommerce_settings_advanced] => woocommerce_settings_api )[deprecated_version:protected] => Array ( [woocommerce_email_order_schema_markup] => 3.0.0 [add_to_cart_fragments] => 3.0.0 [add_to_cart_redirect] => 3.0.0 [woocommerce_product_width] => 3.0.0 [woocommerce_product_height] => 3.0.0 [woocommerce_product_length] => 3.0.0 [woocommerce_product_weight] => 3.0.0 [woocommerce_get_sku] => 3.0.0 [woocommerce_get_price] => 3.0.0 [woocommerce_get_regular_price] => 3.0.0 [woocommerce_get_sale_price] => 3.0.0 [woocommerce_product_tax_class] => 3.0.0 [woocommerce_get_stock_quantity] => 3.0.0 [woocommerce_get_product_attributes] => 3.0.0 [woocommerce_product_gallery_attachment_ids] => 3.0.0 [woocommerce_product_review_count] => 3.0.0 [woocommerce_product_files] => 3.0.0 [woocommerce_get_currency] => 3.0.0 [woocommerce_order_amount_discount_total] => 3.0.0 [woocommerce_order_amount_discount_tax] => 3.0.0 [woocommerce_order_amount_shipping_total] => 3.0.0 [woocommerce_order_amount_shipping_tax] => 3.0.0 [woocommerce_order_amount_cart_tax] => 3.0.0 [woocommerce_order_amount_total] => 3.0.0 [woocommerce_order_amount_total_tax] => 3.0.0 [woocommerce_order_amount_total_discount] => 3.0.0 [woocommerce_order_amount_subtotal] => 3.0.0 [woocommerce_order_tax_totals] => 3.0.0 [woocommerce_refund_amount] => 3.0.0 [woocommerce_refund_reason] => 3.0.0 [default_checkout_country] => 3.0.0 [default_checkout_state] => 3.0.0 [default_checkout_postcode] => 3.0.0 [woocommerce_debug_posting] => 3.0.0 [wocommerce_credit_card_type_labels] => 3.0.0 [woocommerce_settings_tabs_api] => 3.4.0 [woocommerce_settings_api] => 3.4.0 )))[api] => WC_API Object ( [server] => [authentication] => ))

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Entreprendre - Votre service client peut vous tuer ou vous rendre riche ! - 30 septembre 2015

Votre service client peut vous tuer ou vous rendre riche !

Remy Bigot Animateur du MSB show et entrepreneur

Le service client : ce concept si important et pourtant si souvent galvaudé dans les entreprises que nous connaissons. Le fait d’avoir un bon service client est probablement la chose la plus sous-estimée par les entrepreneurs dans leur réussite, pourquoi ? Nous vous expliquerons aussi comment réussir à le mettre en place…

MSB show 26 : l’importance d’un service client parfait

Des exemples terribles

Récemment, j’ai vécu des épisodes catastrophiques dans le domaine du service client avec des entreprises comme Peugeot, SFR ou encore booking.com.
J’ai subi quelques désagréables expériences avec ces entreprises que j’ai d’ailleurs relatées sur mon blog.

Job&Co'm

Vous pouvez faire la différence !

Dans un monde toujours plus concurrentiel, les entreprises doivent se différencier par leurs produits et services mais aussi et surtout par l’expérience autour de ceux-ci.
Vous pouvez faire la différence simplement en chouchoutant vos clients et en leur apportant une véritable expérience agréable.

Soyez l’entreprise qui est reconnue pour sa façon de traiter ses clients dans le bon sens 😉

A vous de jouer !

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Un commentaire pour l'article “Votre service client peut vous tuer ou vous rendre riche !”

Charlotte Desrosiers dit :
1 octobre 2015 à 10:42
Merci Remy pour cette vidéo.
Sur le http://www.leblogdelarelationclient.com nous avons une rubrique top & flop expérience client pour mettre en avant les belles expériences et analyser pourquoi certaines expériences sont totalement flop.
A bientôt !
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